What’s up everybody? Got a little something special for you guys today. I recently got to conduct an interview with Nana Gilbert-Baffoe, President of Tracking202. The company, provider of the popular Prosper202 tracking software, which I’m sure every affiliate who’s ever gone to a trade show has heard of, has been crucial to the success of affiliates everywhere. Imagine doing affiliate campaigns manually without the help the Prosper to find out which what variables make your campaigns successful…scary picture isn’t it? Well, I was curious as to get a sense of what was going on with the company we’ve all gotten to know so well over the past few years. The firm had gone through an acquisition in November of 2009, but has since then been reacquired by the original owners back in June. Check out the interview below to see what the company is currently doing and what to expect from them in the future. Just so you know, the interview was conducted over Skype just to make it a little more dynamic, so please forgive the lack of formalities in some parts.
Rohail Rizvi: How’s it going man
Nana Gilbert-Baffoe: Really good man
Nana Gilbert-Baffoe: You?
Rohail Rizvi: Awesome. I hear you’re back as President now for 202, congrats on that.
Rohail Rizvi: Really great here too, things are finally picking up
Nana Gilbert-Baffoe: Yeah, thanks. I’m back on 202 and it’s going to be aother interesting ride. Good to hear you’re doing well
Rohail Rizvi: Thanks man. Just really quickly, would you care to share some details on how you got started in the industry and how you met up with Wes?
Rohail Rizvi: And anything you’d like to share about yourself?
Nana Gilbert-Baffoe: Haha sure. Background is a bit long but I’ll give you the cliff notes version
Rohail Rizvi: Awesome thanks
Nana Gilbert-Baffoe: I Stumbled into the aff space in college, back in 2000 I built a textbook exchange site for an assignment. After getting done I wanted to make money off it and so signed up for amazon’s new affiliate program. I never really made any money with the site. But in my attempt to drive traffic and make some sales, I started to learn PPC and SEO etc. It was only when adsense came out that things really started to take off, and I started making real money. But yeah, that just lead me more and more into the aff space.
Nana Gilbert-Baffoe: I met Wes at the very first meetup202 in SF a few years back. I had just moved to cali and didn’t know anyone, so I jumped at the chance to go to an evernt where there would be bunch of people who were all interested in aff marketing.
Nana Gilbert-Baffoe: After the inital group went home a few of us went out to dinner with Wes and ended up talking about aff marketing stuff till past midnight
Nana Gilbert-Baffoe: Talking about meetups and meetup202, I’d say almost 100% of the old Tracking202 employees came from the sf meetup202 group
Rohail Rizvi: Wow interesting
Rohail Rizvi: That’s awesome.
Rohail Rizvi: Are u guys still based in cali?
Nana Gilbert-Baffoe: Yeah we are in SF
Nana Gilbert-Baffoe: Back in the 202 office where everything started
Nana Gilbert-Baffoe: Def less people here than before, but if things go well that will change
Rohail Rizvi: Ah I see yeah I’m rootin for you guys man
Nana Gilbert-Baffoe: Thanks, I feel like a lot of people are. Feels good to know that, but then we also have to live up to that and provide the tools and software affiliates need to do what they do best
Rohail Rizvi: Definitely. I’m sure in time you guys will, hopefully. that’s actually one of the reasons that I wanted to do an interview with you guys, because I think a lot of people are wondering what the next step is for 202
Nana Gilbert-Baffoe: Yeah, for sure everyone wants to know, if 202 dead or alive
Rohail Rizvi: Haha yes I’m sure that’s a question out there
Rohail Rizvi: It’s been a while since we’ve seen a big announcement I suppose ever since you guys took back over
Rohail Rizvi: but I mean you guys did send out a new update
Nana Gilbert-Baffoe: yeah well there was the one update
Nana Gilbert-Baffoe: but it was more of a bug fix then a major update
Nana Gilbert-Baffoe: After we got the company back we all kind of went our separate ways.
Rohail Rizvi: Ah I see.
Nana Gilbert-Baffoe: So for a while it was just Wes
Nana Gilbert-Baffoe: I unofficially helped out but wasn’t an employee or anything
Nana Gilbert-Baffoe: eg running webinars, managing the mailing list, and helping out users here and there on twitter
Rohail Rizvi: ah gotcha. and how long was that period of time where it was just mainly Wes?
Nana Gilbert-Baffoe: well I just joined him about a week ago
Nana Gilbert-Baffoe: so from end of April till now
Nana Gilbert-Baffoe: it was a lot for him to handle solo
Rohail Rizvi: ah okay. yeah I can imagine. the support issues alone must be a nightmare to handle all by yourself
Nana Gilbert-Baffoe: hehe yeah
Nana Gilbert-Baffoe: and it’s all free too
Rohail Rizvi: yeah exactly.
Rohail Rizvi: is tracking202 pro still in service or was that taken down?
Nana Gilbert-Baffoe: We got rid of it. It was cool but, caused a lot of support issues and problems so it was just a better idea to cut it out of the lineup for now until we had a solid solution
Rohail Rizvi: ah I see
Nana Gilbert-Baffoe: It will eventually come back in a new and improved form
Rohail Rizvi: makes sense
Rohail Rizvi: cool so regarding the new and improved form, are there any new features we can expect in the near future?
Nana Gilbert-Baffoe: well it’s very early to really say what will and will not be in the next tracking202
Nana Gilbert-Baffoe: We spent hours making a feature list
Nana Gilbert-Baffoe: based on what we’ve heard from our users
Nana Gilbert-Baffoe: Next we need to figure out the road map and figure out exactly what we can put into the next major release and what will be added over time
Nana Gilbert-Baffoe: The one thing that we are really focusing on is flexibility and expandability
Nana Gilbert-Baffoe: Our users are so diverse and so it’s important to build out a tool that they can expand upon, via a powerful API
Rohail Rizvi: That makes a lot of sense. I think users are definitely looking for something that can grant them that flexibility and expandability. As a company, are you guys going to continue to focus on affiliates as your target audience or are you guys looking to become a solution for large scale corporations and their PPC campaigns as well?
Nana Gilbert-Baffoe: It’s definitely an option that we’ve thought about, because the aff space is not huge.
Rohail Rizvi: That’s definitely true.
Nana Gilbert-Baffoe: But jumping into the non aff space brings in new complexities
Rohail Rizvi: Yeah that’s for sure.
Rohail Rizvi: Just going back for a second, you said everyone went their separate ways when the company was reacquired. Is a good number of the team back or is it still just you and Wes at the moment?
Nana Gilbert-Baffoe: It’s just me and Wes
Nana Gilbert-Baffoe: He handles the coding and I take care of everything else
Rohail Rizvi: Ah okay gotcha.
Rohail Rizvi: Now I know you guys pushed for your affiliate network, Revolution202, before the company as acquired. Are we going to see another push for it or are you guys 100% focused on your tracking platform right now
Nana Gilbert-Baffoe: The network was a pretty big part of the biz plan the last time round, but this time around we are not planning on doing a network. The industry has changed a lot, and it’s not as easy to build a network as it looks
Nana Gilbert-Baffoe: We looking at a SaaS model now, with a focus on paid subscriptions. The freemium/open source model worked well for building a user base, but in terms of rev generated, it didn’t work.
Rohail Rizvi: I see. So are we going to see the free version of 202 go away eventually?
Nana Gilbert-Baffoe: So the free version of 202 will always be available to our users. But as a business move it’s very hard to keep putting resources into building that out and still have the resources needed to keep funding the growth of the software and company
Rohail Rizvi: I agree. At some point you have to see the revenue come in to help grow the company right? As a free tracking platform, I know 202 has helped a lot of affiliates make a lot more money compared to the old days of tracking everything manually.
Nana Gilbert-Baffoe: Yes over the years we’ve heard from a lot of affiliates who have been able to make quite a bit of money using out software to manages and optimize their campaigns. But unfortunately we really didn’t get much support from the community for the service we provided. For example the biggest single donation came from Ruck at C2M
http://www.convert2media.com/blog/2009/03/12/convert2media-donates-5000-to-prosper202/
Rohail Rizvi: Wow that’s awesome on the part of Ruck and C2M. I was actually just going to ask you about this. Considering the fact that people have made a ton of money from your platform, why do you think it is more people haven’t decided to – not even just give back but – opt for the more robust platform that Tracking202 Pro was. Would you say that it was an issue of a lack of features or is it that people just don’t want to pay for something and have gotten used to getting at least the basic version of tracking 202 for free?
Nana Gilbert-Baffoe: It’s hard to say, to me there are so many factors involved. For eg. unless you knew exactly what was going on, it’s easy to look at the old 202 and guess the company was doing huge numbers because we had so many people on the team, and we didn’t actively ask for help from our users. Also giving out the software for free made our users used to not having to pay for tracking software. I remember before joining 202 right before Wes was about to launch the very first version of Tracking202. I expected it to be a $200-$300 a month software
Nana Gilbert-Baffoe: I had some friends who had a similar software on the market who charged that much, so I was shocked when I heard it was free
Rohail Rizvi: Wow $200-300 a month. Yeah I can imagine.
Nana Gilbert-Baffoe: Yeah and to top it off, Tracking202 had way more features than anything targeted to affiliates on the market when it first launched.
Rohail Rizvi: That’s crazy. I guess making it free was definitely worthwhile in terms of being the market leader in the aff space and getting your name out there. But I’m curious, how did Wes pull together a full team when his software was going for free and revenue wasn’t coming in for a while?
Rohail Rizvi: Did he do a good job in selling the vision and future of 202?
Nana Gilbert-Baffoe: It was heavily boot strapped, and he funded a lot of it with his aff campaigns. We all bought into the 202 vision and future, I personally saw a huge potential in the company to make an impact in the industry and I wanted to be a part of it.
Nana Gilbert-Baffoe: I don’t know how well you know Wes, but he’s a really good guy. Easy to like and trust.
Rohail Rizvi: Oh definitely. And if I had the chance I would have probably jumped on the opportunity to work with Wes as well.
Nana Gilbert-Baffoe: It’s going to take a lot of work, and support from the affiliate community. But I feel like if we do our part well, this time around we can count on the community to help us out too
Nana Gilbert-Baffoe: Haha yeah that’s how he is, never met anyone like him.
Rohail Rizvi: Most definitely, and I think the community still has a lot of trust and faith in 202. I’m still a loyal user and I think everybody’s looking for a big comeback
Rohail Rizvi: Most definitely, one of the nicest guys in affiliate marketing and all around u could say lol
Rohail Rizvi: But that brings me to my next point…There’s been new competition coming into the space. Namely, Bevo Media. Are you guys at all worried? How do you plan on competing?
Nana Gilbert-Baffoe: I think competition is good for the space. Keeps all companies focused on innovating and providing the best tools to the community.
Nana Gilbert-Baffoe: I have talked with Ryan on and off from before he launched and also after he launched. I like his story and feel he’s got some similarities to Wes’ story
Nana Gilbert-Baffoe: He also self funded everything
Nana Gilbert-Baffoe: For us, we are going to focus on building the best tracking system out there and let people choose what they want to use
Rohail Rizvi: Interesting. I agree with you in that competition is definitely a healthy thing in any space and hopefully it’ll lead to increasingly innovative solutions for affiliate marketers and also heed a nice return for you guys, which hopefully will result in further improved solutions.
Rohail Rizvi: Now, I know you guys have essentially bootstrapped the operation from the beginning.
Are there any plans to look into venture capital to help with the issue of funding growth and expandibility?
Nana Gilbert-Baffoe: We looked at it in the past before selling, but chose not to go that route. At this point we are not considering it and will self fund. If the business model changes and we reach a point where we feel Angel or VC funding is needed to really grow the company then we will evaluate our options.
Nana Gilbert-Baffoe: The thing is, to be of much interest to a bigger VC, we’d have to position our company to play in a much bigger space.
Rohail Rizvi: I see. That makes sense. I’ve always been a fan of bootstrapping myself and in the long run you want to consider the pros and cons of accepting capital as I’m sure you guys have.
Nana Gilbert-Baffoe: Yeah, there are some businesses where it makes a lot of sense to take funding and grow fast quickly, and others where it’s not really needed
Rohail Rizvi: Definitely.
Rohail Rizvi: I know I’m making this interview kind of long, but just one more question from me. Is there anything else you’d like to tell us about what’s in store? Maybe when we can expect the next major update? Are there going to be any surprises for ASW ’11 (and I sure hope you guys will be representing)?
Nana Gilbert-Baffoe: No, I’ve really enjoyed this, so I haven’t even noticed the time. We are working hard to give everyone the best 202 experience going forward. This includes support, server performance, and a tracking software that works so well you can focus 100% of your efforts being a marketer instead of a part-time tech dealing with mysql databases, VPS servers, server up-time and all the stuff geeks love to do. We will be at ASW 11 and if all goes according to schedule we will be announcing and showing something major and as game changing as when the first version of Tracking202 launched. But that’s all I can say on that…
Rohail Rizvi: Awesome. That’s great to hear and I’m equally as excited about the future of 202. I really see great things coming from you guys and I know that the rest of the community shares the same sentiment going forward. Thanks for taking the time to do this interview, I’ve really enjoyed it as well. I hope we can continue to touch base as you guys grow and wish you guys the best of luck. It’s going to be exciting to see what the future holds and I’m definitely rooting for you guys.
Nana Gilbert-Baffoe: Thanks Rohail, we are excited too. We can’t wait to show everyone what we come up with. Definitely keep in touch and feel free to reach out to me anytime. I really enjoy hearing from affiliates and our users.
Rohail Rizvi: Excellent bro. Will definitely keep in touch. Same to you.